Types of Communication
People communicate with each other in a number of ways that depend upon the message and its context in which it is being sent. Choice of communication channel and your style of communicating also affect communication. So, there are varieties of types of communication.- Verbal Communication
- Nonverbal Communication
1. Verbal Communication
Verbal communication refers to
the form of communication in which message is transmitted verbally;
communication is done by word of mouth and a piece of writing. Objective of
every communication is to have people understand what we are trying to convey. In verbal communication remember the acronym KISS (keep it short and simple).
When we talk to others, we
assume that others understand what we are saying because we know what we are
saying. But this is not the case. Usually people bring their own attitude,
perception, emotions and thoughts about the topic and hence creates barrier in
delivering the right meaning.
So in order to deliver the right
message, you must put yourself on the other side of the table and think from
your receiver’s point of view. Would he understand the message? How it would
sound on the other side of the table?
Verbal Communication is further divided into:
o
Oral Communication
o
Written Communication
Oral Communication
In oral communication, Spoken
words are used. It includes face-to-face conversations, speech, telephonic
conversation, video, radio, television, voice over internet. In oral communication,
communication is influenced by pitch, volume, speed and clarity of speaking.
Advantages of Oral
communication are:
It brings quick feedback.
In a face-to-face conversation, by reading facial expression and body language one can guess whether he/she should trust what’s being said or not.
It brings quick feedback.
In a face-to-face conversation, by reading facial expression and body language one can guess whether he/she should trust what’s being said or not.
Disadvantage of oral
communication
In face-to-face discussion, user is unable to deeply think about what he is delivering, so this can be counted as a disadvantage.
In face-to-face discussion, user is unable to deeply think about what he is delivering, so this can be counted as a disadvantage.
Written
Communication
In written communication,
written signs or symbols are used to communicate. A written message may be
printed or hand written. In written communication message can be transmitted
via email, letter, report, memo etc. Message, in written communication, is
influenced by the vocabulary & grammar used, writing style, precision and
clarity of the language used.
Written Communication
is most common form of communication being used in business. So, it is considered core among business skills.
Memos, reports, bulletins, job
descriptions, employee manuals, and electronic mails are the types of written
communication used for internal communication. For communicating with external
environment in writing, electronic mail, Internet Web sites, letters, proposals,
telegrams, faxes, advertisements, brochures, and news releases are used.
Advantages of written
communication include:
A Message can be edited and revised many time before it is actually sent. Written communication provides record for every message sent. A written message enables the receiver to fully understand it and send appropriate feedback.
A Message can be edited and revised many time before it is actually sent. Written communication provides record for every message sent. A written message enables the receiver to fully understand it and send appropriate feedback.
Disadvantages of
written communication includes:
Unlike oral communication, Written communication doesn’t bring instant feedback.
It takes more time in composing a written message as compared to word-of-mouth and number of people struggle for writing ability.
Unlike oral communication, Written communication doesn’t bring instant feedback.
It takes more time in composing a written message as compared to word-of-mouth and number of people struggle for writing ability.
2. Nonverbal Communication
Nonverbal
communication is the sending or receiving of wordless messages. We can say that
communication other than oral and written, such as gesture, body
language, posture, tone of voice or facial expressions,
is called nonverbal communication. Often, nonverbal signals reflect the
situation more accurately than verbal messages. Sometimes nonverbal response
contradicts verbal communication and hence affects the effectiveness of
message. Nonverbal communications have the following three elements:
Appearance
Speaker: clothing, hairstyle, neatness, use of cosmetics
Surrounding: room size, lighting, decorations, furnishings
Speaker: clothing, hairstyle, neatness, use of cosmetics
Surrounding: room size, lighting, decorations, furnishings
Body
Language
facial expressions, gestures, postures
facial expressions, gestures, postures
Sounds
Voice Tone, Volume, Speech rate
Voice Tone, Volume, Speech rate
Types of
Communication Based on Purpose
Based on purpose, there are two main
categories of communication and they both bear their own characteristics.
Communication types based on purpose are:
- Formal Communication
- Informal Communication
1. Formal Communication
In
formal communication, certain rules, conventions and principles are followed
while communicating message. Formal communication occurs in formal and
official style. Usually professional settings, corporate meetings,
conferences undergo in formal pattern. In formal communication, use of slang
and foul language is avoided and correct pronunciation is required.
2. Informal Communication
Informal
communication is done using channels that are in contrast with formal
communication channels. It’s just a casual talk. It is established for societal
affiliations of members in an organization and face-to-face discussions. It
happens among friends and family. In informal communication use of slang
words, foul language is not restricted. Usually, informal communication is
done orally and using gestures
Common
Barriers to Effective Communication:
- The use of jargon. Over-complicated, unfamiliar and/or technical terms.
- Emotional barriers and taboos. Some people may find it difficult to express their emotions and some topics may be completely 'off-limits' or taboo.
- Lack of attention, interest, distractions, or irrelevance to the receiver.
- Differences in perception and viewpoint.
- Physical disabilities such as hearing problems or speech difficulties.
- Physical barriers to non-verbal communication. Not being able to see the non-verbal cues, gestures, posture and general body language can make communication less effective.
- Language differences and the difficulty in understanding unfamiliar accents.
- Cultural differences. The norms of social interaction vary greatly in different cultures, as do the way in which emotions are expressed.
